Privacy Policy

1. About This Policy

Impulsor AI Solutions LLP ("Impulsor AI", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at impulsor.ai (the "Site") or engage with our services.

We are registered in India and operate in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 ("DPDP Act"). Where applicable, we also endeavour to align with the General Data Protection Regulation (GDPR) and other relevant international data protection frameworks.

By using our Site, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use our Site.

2. Information We Collect

A. Information You Provide to Us

When you interact with our Site or contact us, we may collect:

• Contact information — your name, work email address, and organisation name when you submit our contact form.
• Enquiry details — your industry, the challenges you describe, and any other information you voluntarily provide in your message.
• Business information — information about your company or role that you share during conversations or meetings with us.
• Correspondence — records of emails, calls, or other communications you have with us.

B. Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it
• Browser type and version, operating system, and device type
• Pages visited, time spent, and navigation paths on our Site
• Referring URLs and exit pages

This information is collected through standard web server logs and, where applicable, analytics tools. See Section 9 (Cookies) for more detail.

C. Information from Third Parties

We may receive information about you from publicly available sources, professional networking platforms such as LinkedIn, or business intelligence tools, where we have a legitimate interest in understanding prospective clients.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries — processing your contact form submissions and following up on your interest in our services.
• To provide and improve our services — delivering AI engineering and advisory services you have engaged us for, and improving the quality of those services.
• To communicate with you — sending you updates, proposals, or relevant information about Impulsor AI's capabilities, where you have expressed interest or we have a legitimate basis to do so.
• For business development — identifying and assessing prospective clients and partners based on legitimate business interests.
• To analyse Site usage — understanding how visitors use our Site so we can improve it.
• To comply with legal obligations — meeting our obligations under applicable Indian and international law.
• To protect our rights — enforcing our terms, preventing fraud, and protecting the security of our systems.

We process your personal information based on your consent (where given), our legitimate business interests, the performance of a contract or pre-contractual steps, and compliance with legal obligations — as appropriate to each purpose described above.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — trusted third-party vendors who assist us in operating our Site and delivering services (such as cloud hosting providers, email platforms, and analytics services). These providers are contractually obligated to use your information only to provide services to us and in accordance with this Policy.
• Professional advisors — lawyers, accountants, or other professional advisors where necessary in connection with the services they provide to us.
• Legal requirements — where required to do so by applicable law, court order, regulatory authority, or government request, or to protect the rights, property, or safety of Impulsor AI, our clients, or others.
• Business transfers — in connection with a merger, acquisition, restructuring, or sale of all or part of our business, subject to appropriate confidentiality obligations.
• With your consent — in any other circumstances where you have given us your explicit consent to share your information.

Where we engage sub-processors who handle personal data, we ensure appropriate contractual safeguards are in place consistent with applicable data protection law.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.

• Contact form submissions are retained for up to 3 years from the date of submission, or until you request deletion, whichever is earlier.
• Client-related information is retained for the duration of the engagement and for a period thereafter as required by applicable legal, regulatory, and accounting obligations.
• Website analytics data is retained in aggregated or anonymised form and does not contain personally identifiable information after the applicable retention period.

When information is no longer required, we will securely delete or anonymise it.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption of data in transit using TLS 1.2 or higher
• Access controls limiting who within our team can access personal data
• Regular review of our security practices and procedures
• Vendor security assessments for critical third-party processors

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in risk to individuals, we will notify affected parties and relevant authorities as required by applicable law.

7. International Data Transfers

Impulsor AI Solutions LLP is based in India. If you access our Site from outside India, your information may be transferred to and processed in India or other countries where our service providers operate.

Where we transfer personal data of individuals in the European Economic Area (EEA) or United Kingdom (UK) to countries not recognised as providing an adequate level of data protection, we rely on appropriate safeguards such as Standard Contractual Clauses or other mechanisms approved under applicable data protection law.

By using our Site and submitting your information, you acknowledge and consent to these international transfers where applicable.

8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — the right to request a copy of the personal information we hold about you.
• Correction — the right to request that we correct inaccurate or incomplete information.
• Deletion — the right to request that we delete your personal information, subject to legal retention obligations.
• Objection — the right to object to processing based on legitimate interests, including for direct marketing purposes.
• Restriction — the right to request that we restrict processing of your information in certain circumstances.
• Portability — the right to receive your personal information in a structured, commonly used, machine-readable format (where applicable).
• Withdrawal of consent — where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at hello@impulsor.ai. We will respond to your request within 30 business days. We may ask you to verify your identity before fulfilling your request.

If you are in the EEA or UK and believe your rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.

9. Cookies

Our Site may use cookies and similar technologies to support basic functionality.

Types of cookies we use

• Strictly necessary cookies — required for the Site to function correctly. These cannot be disabled.

Our Site is a static informational website and does not currently use advertising, targeting, or third-party analytics cookies. You can control cookies through your browser settings without affecting core Site functionality.

Third-party form and communication tools

We use Google Workspace services (including Google Forms) to receive and manage contact form submissions. When you submit our contact form, your data is processed and stored by Google in accordance with Google's Privacy Policy. We recommend reviewing Google's policies if you have concerns about how they handle your data.

10. Children's Privacy

Our Site and services are directed at businesses and professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will promptly delete it. If you believe we have collected information from a minor, please contact us at hello@impulsor.ai.

11. Third-Party Links

Our Site may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on our Site does not imply our endorsement of that site or its operators.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated Policy. For material changes, we will make reasonable efforts to notify you directly where we hold your contact information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

We aim to respond to all privacy-related enquiries within 30 business days.